Misjudgment Compensation Policy

This policy sets out the conditions, cap, and procedure for compensation when a digital certificate issued by IJBA Verify is found to be wrong.

01 / Scope

Certificates covered and time limit

This policy covers electronic certificates issued by us (Genuine decisions). It applies when you send the item to us and request a recheck from your dashboard within 90 days of the certificate's issue date. If you disagree with a Counterfeit decision, you can also request a recheck within 90 days of the decision; in that case only the decision is corrected and no monetary compensation is paid.

02 / Compensation

If a misjudgment is confirmed

If the recheck confirms that an original Genuine decision was wrong, we verify your purchase proof, such as the receipt or bank transfer record, and compensate the full verified purchase amount. Compensation never exceeds the amount you claim and is capped at JPY 3,000,000 per item. If an original Counterfeit decision was wrong, we correct it to Genuine and issue an electronic certificate. In either case, we cover the round-trip shipping for the recheck.

03 / Ownership

Ownership after compensation

Once compensation has been paid, ownership of the item transfers to 国際ジュエリーブランド流通協会株式会社. The item is not returned to the client.

04 / Verdict upheld

If the original verdict was correct

If the recheck confirms the original verdict, the item is returned to the client and round-trip shipping is borne by the client.

05 / Exclusions

Cases not covered

Compensation does not apply where: (1) more than 90 days have passed since the certificate was issued; (2) no purchase receipt or bank transfer record can be provided; (3) the item's condition has changed since issuance; (4) the original verdict was inconclusive; (5) submitted evidence has been forged or altered.

06 / Procedure

How to request a recheck

Open the relevant request in your dashboard, choose Request recheck, and send the item to the address we provide. To claim compensation for the purchase amount, submit your receipt, credit card statement or bank transfer record. We may ask to see original documents or confirm the purchase with the seller. Once the item arrives, an authenticator re-examines it and we notify you of the result by email and on your dashboard.

07 / Contact

Contact

For questions about this policy, contact info@ijba-ai.com.

08 / Effective date

Effective and revision dates

Effective: 2026-09-25. Last revised: 2026-09-25.